Version dated 18 September 2026. These Terms replace all previous versions.
1.1. These Terms of Service (the "Terms") are a binding agreement between you and Watbot, LLC ("Watbot", "we", "us"). They govern your access to and use of the website https://watbot.org/es/, the chatbot builder, the AI features, the Knowledge Base, the Online Schools module and every other service we make available through your account (together, the "Services").
1.2. You accept these Terms when you create an account, click a button indicating acceptance, or use the Services. If you accept them on behalf of a company or another organisation, you confirm that you are authorised to bind that organisation, and "you" then means that organisation.
1.3. If you do not agree with these Terms, do not create an account and do not use the Services.
1.4. The following documents form part of these Terms and are incorporated by reference: the Privacy Policy, the Cookie Policy and the Payment and Refund Policy. Where a data protection matter is concerned, the data processing terms in the Privacy Policy prevail over these Terms.
1.5. Nothing in these Terms limits rights that you have under mandatory law and that cannot be limited by agreement. Sections 15, 26 and 27 set out how these Terms apply to consumers in the European Economic Area, the United Kingdom and the United States.
3.1. You must be at least 18 years old, or the age of majority in your jurisdiction if it is higher, and have the legal capacity to enter into a contract. The Services are business tools and are not directed to children.
3.2. You must provide accurate registration information and keep it up to date. We may refuse registration, or close an Account, if the information provided is false or incomplete.
3.3. You are responsible for keeping your credentials confidential and for everything that happens in your Account, including actions of the administrators and team members to whom you grant access. Notify us at support@watbot.kz as soon as you learn of any unauthorised use.
3.4. One person or organisation may hold several Accounts, but you may not create an Account in order to circumvent a suspension, a limit of a Plan or a trial period that has already been used.
4.1. Subject to these Terms and to payment of the applicable fees, we grant you a non-exclusive, non-transferable, revocable right to use the Services for your own business purposes and for the duration of your subscription.
4.2. The Services are provided as software as a service. We host and operate them; you do not receive a copy of the software, and no rights are granted other than those expressly stated here.
4.3. We may grant a free trial of certain Plans for the period shown in the interface at the time of registration. A trial is granted once and does not extend to the AI Features or the Knowledge Base.
4.4. We develop the Services continuously and may add, change or discontinue individual features. Where we discontinue or materially degrade a paid feature that you are actively using, we will notify you at least 30 days in advance by e-mail or in the interface, and you may terminate the affected paid service and receive a refund of the unused prepaid amount for it, calculated pro rata.
4.5. We aim to keep the Services available at all times, but we do not promise uninterrupted availability. Planned maintenance is announced in advance where reasonably practicable.
4.6. Technical support is provided by e-mail at support@watbot.kz in the scope included in your Plan.
5.1. Your Content remains yours. We do not claim ownership of it.
5.2. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, adapt in a purely technical sense (for example, to convert video into streaming formats), display and otherwise process Your Content solely to the extent necessary to provide, secure and support the Services, and to comply with the law. This licence ends when the content is deleted, except for copies kept in routine backups until they are rotated out and for data we must retain by law.
5.3. You warrant that you hold all rights necessary for Your Content and for its processing through the Services, including rights to text, images, video, music, fonts and third-party materials, and the rights to use the likeness and voice of any person featured in them.
5.4. Where Your Content includes personal data of End Users, you act as the controller (or, under US state privacy laws, as the business) and we act as your processor (service provider). We process that data only on your documented instructions and only as needed to provide the Services. The data processing terms required by Article 28 of the General Data Protection Regulation are set out in the Privacy Policy and apply to that processing. You are responsible for the legal basis of the processing, for the notices and consents given to your End Users, and for answering their requests.
5.5. We do not use Your Content or the personal data of your End Users for our own purposes, including advertising, and we do not use them to train Models.
5.6. We do not review Your Content before it is published. We may, however, access it to the limited extent needed to provide support you request, to investigate a suspected breach of these Terms or a security incident, or to comply with a legal obligation.
6.1. You may not use the Services to create, store, transmit or promote:
6.2. You may not: probe, scan or test the vulnerability of the Services without our prior written consent; circumvent authentication, rate limits, quotas or billing; interfere with other users' accounts; use automated means to extract data from the Services beyond the documented API; resell or sublicense access to the Services except through the affiliate or agency programmes we offer; or use the Services to build a competing product.
6.3. You are responsible for complying with the rules of the messaging platforms and social networks you connect (including Telegram, WhatsApp, Viber, VK and MAX), with app store rules where relevant, and for obtaining and maintaining any accounts, numbers and approvals those platforms require. A platform's suspension of your account or channel is not a failure of our obligations.
6.4. We may investigate suspected breaches of this section and take the measures described in Section 19.
7.1. When you send messages, mailings, notifications or advertising through the Services, you are the sender. We provide the tool; we do not select your recipients and do not write your messages.
7.2. You are responsible for having a lawful basis to contact each recipient and for complying with the marketing and telecommunications laws that apply to you and to them. Depending on the recipient's location this may include the US CAN-SPAM Act and the Telephone Consumer Protection Act, the EU ePrivacy Directive and the national laws implementing it, the UK Privacy and Electronic Communications Regulations, and Canada's Anti-Spam Legislation.
7.3. In particular, you must: obtain the consent required in the recipient's jurisdiction before sending marketing messages; identify yourself accurately as the sender; describe the offer honestly; provide a working opt-out in every marketing message and honour opt-outs promptly; and keep records that demonstrate consent.
7.4. You may not use the Services to send unsolicited bulk messages, to contact lists you bought or scraped, or to message people who have opted out.
7.5. We may suspend sending from your Account without notice if we receive credible complaints of abuse, if a messaging platform or an anti-abuse authority requires it, or if the sending threatens the stability or reputation of our infrastructure.
8.1. We are not a developer of the Models and do not generate the responses. We provide technical access to the Models, together with metering and billing; the requests themselves are processed by the Model Providers.
8.2. When you send a request to a Model, or configure a chatbot so that a request is generated automatically, you instruct us to transmit to the Model Provider what is needed to produce a response: the text of the request, the dialogue, attached files and images, retrieved fragments of the Knowledge Base and, where the "AI Agent" block is running, the exchange between the chatbot and its End User. Model Providers are located in several countries, including the United States and the European Union, so this may be an international transfer; Section 6 of the Privacy Policy describes it in detail.
8.3. If what you transmit contains personal data of other people, you are responsible for having a legal basis to collect and transmit it and for telling those people that their data is processed by an AI system on our behalf.
8.4. Model responses are produced by probabilistic algorithms and may be inaccurate, incomplete, outdated or fabricated. They are not advice of any kind (legal, medical, financial, tax or otherwise) and require independent verification before you rely on them or pass them to anyone else, including your End Users. You are responsible for the output your chatbots deliver.
8.5. Where you deploy an AI system that interacts with individuals, you must tell those individuals that they are interacting with an AI system, unless this is obvious from the circumstances, and you must label artificially generated or manipulated audio, image, video and text content where the law requires it. In the European Union these obligations follow from Article 50 of Regulation (EU) 2024/1689 (the AI Act) and fall on you as the deployer. The Services provide the settings needed to display such a notice; configuring it is your responsibility.
8.6. You may not use the AI Features to produce material whose circulation is prohibited by law, to create malware, to generate content that impersonates a real person without their consent, to make automated decisions about individuals that produce legal or similarly significant effects without human review, to circumvent the technical restrictions of the Services, of the Models or of the owners of external websites, or to resell access to the Models outside your own chatbots and Account.
8.7. We do not claim any rights in the output generated at your request. We do not warrant that the output is original, protectable or free of similarity to output generated for other users, and rights in AI-generated material may be limited or unavailable in your jurisdiction.
8.8. The availability of any given Model depends on its Model Provider. We may change the list of Models and tools, their versions and their operating parameters, and may discontinue individual Models. The unavailability or modification of an individual Model is not a failure of our obligations; where a Model you actively use is discontinued, we will offer an alternative Model where one exists.
9.1. The Knowledge Base is activated at your discretion and billed monthly according to the vectorisation model selected and the volume of Tokens included.
9.2. Materials you upload to the Knowledge Base are Your Content, and Section 5 applies to them in full.
9.3. When the volume of Tokens included in the plan is exhausted, indexing of new and modified materials is suspended until the next billing period begins or until you move to a larger plan. If a renewal payment cannot be taken, the service is suspended and search in the affected Knowledge Base stops. Thirty (30) calendar days after suspension we may delete the materials of the unpaid Knowledge Base and the results of their indexing. Export what matters to you before then.
10.1. The Online Schools Module is a separate paid service that you activate at your discretion. We provide a technical tool for publishing courses, teaching and accepting payments. We are not an educational institution, we provide no educational services to Students, and we are not a party to the relationship between you and your Students. Obtaining any licence, accreditation or permit that the law of your jurisdiction requires for educational or training activity is your responsibility.
10.2. The Online School Plan sets the School's limits — the maximum number of Students and the amount of storage for learning materials, including video. Current plans and limits are published in the interface; payment is made from your Account balance in advance for the selected period. A trial period of the Module may be granted once, for the term and with the limits shown in the interface when it is activated.
10.3. When a limit is reached, new Students can no longer be admitted and new files can no longer be uploaded. If a renewal payment cannot be taken, the Online School Plan ends; thirty (30) calendar days after payment stops we may delete the learning materials, video recordings and data of the unpaid School, including Student accounts, their submitted work and their progress. Make your own copies in advance: deleted data cannot be restored.
10.4. Learning materials are Your Content. By uploading them you confirm that you hold all necessary rights, including rights to video, images, music, fonts, text and third-party materials, and the rights to use the likeness and voice of the people who appear in the video. Uploading someone else's materials without the rights holder's consent, including recordings taken from other online schools and closed courses, is prohibited.
10.5. We do not moderate learning materials in advance. Section 17 describes how a rights holder or another affected person can notify us, and what we do in response.
10.6. Uploaded video is processed automatically: it is converted to supported formats, split into segments for streaming, rendered at several quality levels with preview images, and the segments are encrypted. This processing is purely technical and creates no rights of ours in the video. The space occupied by the processed result counts towards your storage limit and may exceed the size of the original file.
10.7. To protect learning materials from unauthorised copying, the Services apply technical measures: encryption of video segments; issuing decryption keys under short-lived permissions tied to a specific Student, their network and their browser; displaying the Student's e-mail address over the video being played; keeping a log of key issuance (video identifier, Student identifier, IP address, irreversibly transformed browser identifier, date and time); and automatically restricting viewing where access appears to be shared with third parties. These measures serve your interests as the rights holder. We do not guarantee that copying is impossible and are not liable for distribution by third parties. These measures involve processing Students' personal data, and you must describe them in the documents you make available to your Students.
10.8. Students register in the Student Portal themselves, with e-mail confirmation. A Student account exists within a single School. You must publish and reference in the Student Portal settings your own legal documents — terms of sale, privacy notice and any consent form required in your jurisdiction — and ensure that Students accept them at registration. Our documents, including these Terms, do not govern the relationship between you and your Students and do not replace your documents.
10.9. You are the seller of courses to Students. Payments are accepted through payment services that you connect to the School yourself, under your own agreements and your own merchant details; Students' funds reach you without passing through us. We are not a seller, agent, payment agent or recipient of those funds and take no part in settlements between you and your Students.
10.10. You set the price of courses and access packages, the currency, the renewal terms and the terms for upgrading, and you carry the obligations of a seller: for the content, quality, scope and timing of the courses; for the pre-contractual information, withdrawal rights and invoicing that consumer law requires in your Students' jurisdictions (in the European Union, Directive 2011/83/EU and the national laws implementing it); for taxes, including VAT and sales tax; and for handling Students' complaints and refunds. Any Student claim about payment, course content or a refund is addressed to you. A payment service being unavailable, or a payment system or bank refusing a transaction, is not a failure of our obligations.
10.11. You may connect one of your chatbots to the School to send notifications to Students and to open the Student Portal as a messenger mini app. A Student links a messenger account voluntarily; it is not required for study and can be cancelled at any time. When an account is linked and when notifications are sent, the Student's chat identifier and the text of the notification are transmitted to the messenger operator; complying with that platform's rules is your responsibility. School notifications may not be used to send advertising unrelated to the studies without the Student's consent.
10.12. Students receive service e-mails from the School (address confirmation, password recovery, access information) and learning notifications, which they can turn off in their Portal profile. You may not reach Students who have opted out through other features of the Services.
10.13. If you enable certificates, the certificate verification page is accessible without authorisation to anyone holding a direct link or the certificate number and shows the Student's name, the names of the course and the School, and the certificate number and date. You must tell Students this before issuing a certificate and are responsible for the accuracy of its content.
10.14. Analytical reports and exports, including CSV files, contain Students' personal data. From the moment of export you process that data outside the Services and are responsible for its storage, use, transfer and destruction.
10.15. The Student Portal is hosted on our subdomain or on your own domain. If you use your own domain, you are responsible for the rights to it, for its settings and for renewing its registration. The name, address and design of the School must not suggest that the School belongs to us or is endorsed by us.
11.1. The Shop Module is a separate feature of the Services that you activate at your discretion. We provide a technical tool for publishing a catalogue, taking Orders and accepting payments. We are not the seller of the Goods, a marketplace, a commission agent, an agent or a payment agent; we are not a party to the relationship between you and your Customers, and we are not responsible for the Goods, their description, quality, completeness or delivery.
11.2. You are the seller. Payments are taken through payment services that you connect to the Shop yourself, under your own agreements and your own merchant details; your Customers' money goes to you and never passes through us.
11.3. You carry every duty of a seller under the law that applies to you, including: giving Customers accurate information about the Goods, their price and properties; complying with distance-selling rules and with restrictions on particular categories of Goods; issuing receipts and other fiscal documents; paying taxes; delivering the Goods; and handling refunds. Any Customer claim about an Order, the Goods, payment, delivery or a refund is addressed to you.
11.4. You must not list or sell through the Services any Goods whose sale is prohibited or restricted for you, including: controlled drugs and their precursors; weapons, ammunition and explosives; prescription medicines and restricted medical devices; alcohol, tobacco and nicotine products; endangered species and products made from them; counterfeit goods and goods infringing trade marks or other intellectual property; pornographic material; personal data, databases and user accounts; forged documents; and anything else requiring a licence or authorisation that you do not hold. Section 6 (Acceptable use) applies to Shops in full.
11.5. We do not moderate Goods in advance: a product page becomes visible to Customers as soon as you create it. We may review published Goods afterwards and, if these Terms or the law are broken, take a single product off sale or stop a Shop, telling you the reason. For repeated or serious breaches we may restrict your ability to create and edit Goods for up to thirty (30) days and delete the Shop without compensation. Section 17 describes how a rights holder or another affected person can notify us about a listing, and what we do in response.
11.6. You must publish your own legal documents for the Shop — the contract with the Customer, a privacy notice and, where the law requires it, a consent form — and obtain the Customer's acceptance of them at checkout. Our documents, including these Terms, do not govern the relationship between you and your Customers and do not replace your own documents.
11.7. As regards your Customers' personal data you are the controller and we are the processor acting on your instructions; Section 5 and our Privacy Policy describe this in detail. You answer your Customers' requests about their personal data yourself, and we may forward to you any request that reaches us.
11.8. Analytical reports and exports, including CSV files, contain Customers' personal data. From the moment of export you process that data outside the Services and are responsible for storing it, sharing it and deleting it.
11.9. We may set and change limits of the Shop Module, including the number of Shops in a project and of Goods in a Shop; current limits are published in the interface. The Shop Module is not available on every website we operate.
12.1. The Mini App Module is a feature of the Services that lets you build Mini Apps from screens (texts, buttons, input fields, forms, lists, Goods, booking, maps, timers, HTML code and other elements) and logic blocks (conditions, HTTP requests, the "JavaScript" block, writing to lists, chatbot blocks, tags and others). We provide a technical tool only. You operate each Mini App you publish and are responsible for its content and for everything offered through it. We have no relationship with your Mini App Users and are not a party to your relationship with them.
12.2. A Mini App has versions. The published version opens at an address of the form app-<random code>.<Mini App domain>/<secret path>. The Mini App domain is a separate domain that we choose and control, not the domain of your Account; we may change it and, where technically possible, redirect old addresses to new ones. You acquire no rights in that domain. Anyone who has the address of a published Mini App can open it, so the address is not a means of keeping information confidential.
12.3. A Mini App can be opened in Telegram and MAX as a messenger mini app, in your chatbot's web chat on a website and in a browser, and can be installed on the home screen of a device. When it runs inside a messenger, that messenger's rules apply as well, and complying with them is your responsibility (Section 6.3). The name, content and design of a Mini App must not mislead its users about who operates it, must not imitate the interface of Watbot, a messenger, a bank, a payment service, a public authority or any other third party, and must not suggest that we operate or endorse it.
12.4. Your Code. You may add Your Code to a Mini App through the "JavaScript" block, the "HTML code" element and screen, and the application code that runs at launch and listens for events. Your Code runs on the Mini App User's device: the "JavaScript" block and the application code in the app window, HTML code in an isolated frame. It can read and write variables, read the data and tags of the linked chatbot contact, show messages, open links, copy to the clipboard, request geolocation with the permission of the device's user, use the messenger's interface, load external scripts such as analytics counters and widgets, and send data directly to third parties, bypassing us. Our server accepts from Your Code only the variables and tags you allow in the settings, except that the "JavaScript" block may write any variable.
12.5. We do not review, test or moderate Your Code or the external scripts it loads. You are solely responsible for Your Code, for its security and its consequences, and for any data that Your Code or third-party scripts send elsewhere; that data does not pass through us and we do not control it. Your Code is Your Content, and Sections 5 and 22 apply to it in full.
12.6. Prohibited uses. In addition to Section 6, you may not use a Mini App or Your Code to: distribute malware; run phishing, or collect logins, passwords, verification codes, card details or other payment data under false pretences; mine cryptocurrency or otherwise use a device's resources without its user's knowledge; redirect users covertly; circumvent the limits and restrictions of the Services or of the messaging platforms; attack or overload our systems or anyone else's; or collect personal data without a legal basis and without notice to the people concerned.
12.7. HTTP requests. The "HTTP request" block sends requests to the addresses you specify, from our servers or from the Mini App User's device. You decide what data is sent and to whom, and you are responsible for your right to send it and for how the recipient handles it. Requests to local and internal network addresses are not permitted.
12.8. Storage on the device. A Mini App keeps a session token and the app's data in the browser's local storage (localStorage) on the Mini App User's device and, when installed on the home screen, a service worker and a cache that let it work offline. The Services set no cookies in a Mini App, but Your Code and the scripts it loads may store their own data and set cookies. You must tell Mini App Users about this storage and obtain their consent where the law requires it — in particular for cookies and similar technologies set by Your Code and by third-party scripts (in the European Union, under Article 5(3) of Directive 2002/58/EC).
12.9. Mini App Users' data. The Services keep an account for each Mini App User holding the platform the app was opened on, the messenger identifier or a random guest key, name, username, language, variables (values entered in screens and forms, results of blocks, values written by code), tags, the link to a chatbot contact and the date of the last visit; data submitted in forms is written to your project's lists. For this data you are the controller and we are your processor: Section 5.4 applies, and Section 10 of the Privacy Policy describes the processing. We do not process data that Your Code sends to third parties directly. You must publish your own privacy notice for the Mini App and obtain the consents your law requires; our documents do not govern your relationship with Mini App Users.
12.10. Chatbot link. When a Mini App is opened from a chatbot linked to it, the app can use the fields, variables and tags of that chatbot's contact, send the contact messages on behalf of the chatbot and change the contact's tags. Section 7 applies to those messages.
12.11. Error log, statistics and preview. We keep an error log of each Mini App for 14 days, holding the Mini App User's identifier, the text of the error and, for an HTTP request, the address, the status code and a fragment of the response, or, for code, the stack trace. Statistics of a Mini App are anonymised counters of opens, screens and events. The preview in the builder runs the real Mini App on behalf of a service preview user, so HTTP requests and other blocks executed in the preview take real effect.
12.12. Templates. You may save a Mini App or a chatbot as a Template; your own Templates are visible only to you. A Template becomes public only if we publish it in the shared catalogue after review, at our discretion. A Template contains screens, blocks, texts, images and code, but not the data of users; do not place personal data or confidential information in it. By submitting a Template for publication, you warrant that you hold all rights in its contents, and you grant every user of the Services who installs it a worldwide, non-exclusive, royalty-free and perpetual licence to use, modify and publish the installed copy in their own Mini Apps and chatbots, and grant us the right to show it in the catalogue. Installing a Template creates a copy in the installer's Account; the installer must review it, including its code, before publishing it, and is responsible for the copy as for their own Mini App.
12.13. Our measures. We may unpublish or block a Mini App, disable Your Code in it or remove a Template if you breach these Terms or the law, if we receive a substantiated complaint under Section 17, or if it threatens the security of users, of the Services or of third parties. Where a security risk requires it we act without prior notice; otherwise Section 19.4 applies.
12.14. Limits and availability. We may set and change limits of the Mini App Module, including the number of Mini Apps, versions and blocks and the size of code; current limits are published in the interface. The Mini App Module is not available on every website we operate.
12.15. Orders and Appointments. Orders and payments taken in a Mini App through the Shop Module are governed by Section 11, and Appointments made in it through the Booking Module by Section 13.
13.1. The Booking Module is a separate feature of the Services that you activate at your discretion. It lets you set up Branches (address, contact details, time zone, links to your reviews on external maps), a catalogue of services with prices, durations and categories, Staff Members, working schedules and exceptions, and booking rules such as the minimum notice for a booking and the window for cancelling or rescheduling. Clients book through chatbots, Mini Apps and other surfaces of the Services, and your staff can also create Appointments manually in the journal. We provide a technical tool only.
13.2. We do not provide the services your Clients book. We are not a healthcare provider or any other kind of service provider, and we are not a party to the relationship between you and your Clients. You are responsible for your services, their quality and safety, for any licence, certification or permit they require, and for the accuracy of the schedules, prices, durations and other information shown to Clients. Any Client claim about a service, an Appointment, a cancellation or a payment is addressed to you.
13.3. We do not guarantee that Appointments will never overlap or conflict, that every notification will be delivered on time, or that Clients will attend. Keep your schedules, rules and time zones accurate and check the journal. Subject to Section 21, we are not liable for losses caused by an Appointment being missed, overlapping another one or being made for the wrong time.
13.4. Staff Members. A Staff Member's profile holds their name, position, description and photograph and may be linked to a team member of your project; Clients' reviews form the Staff Member's rating. You are responsible for having a legal basis to publish and process this data, for informing your Staff Members and for obtaining their consent where the law requires it, including for the use of their photograph and for collecting reviews about them.
13.5. Clients' data. For each Client the Services keep, on your behalf, the name, telephone number and e-mail address, the Client's comments on Appointments, your internal notes about the Client and the Appointment (not visible to the Client), the link to a chatbot contact and to a Mini App User, the history of Appointments with counters of visits, no-shows and cancellations and the date of the last visit, and, for each Appointment, the services, Staff Member, time, status, amount and currency, source, reasons for cancellation, the Client's "I'll come" reply to a reminder and the history of changes (who changed what). For this data you are the controller and we are your processor: Section 5.4 applies, and Section 11 of the Privacy Policy describes the processing. You must publish your own booking terms and privacy notice, make them available to Clients before they book and obtain the consents your law requires; our documents do not govern your relationship with Clients.
13.6. Special categories of data. The Booking Module provides no special safeguards for special categories of personal data, such as data concerning health. Do not collect such data through comments, Appointment fields or notes unless you have a legal basis for it under the law that applies to you and have implemented the additional measures that law requires; that processing is your sole responsibility. The Booking Module is not designed to process protected health information within the meaning of the US Health Insurance Portability and Accountability Act (HIPAA), and you may not use it for that purpose.
13.7. Notifications. The Services send Clients confirmations and reminders of Appointments at scheduled times and ask them for a review after a visit, through your chatbot in the messenger; the Client's identifier and the text of the message are transmitted to the messenger operator. These are service messages: do not use them for advertising without the Client's consent (Section 7), and stop sending reminders and review requests to a Client who asks you to.
13.8. Reviews. A Client can rate a visit with stars and leave a comment; the review is linked to the Appointment and the Staff Member and counts towards the Staff Member's average rating. You may hide a review, for example one that is abusive or unrelated to the visit, but you must not create fake reviews or reviews in a Client's name, or present reviews in a misleading way, including by selectively suppressing negative ones where you display reviews to consumers. In the European Union such practices are prohibited by Directive 2005/29/EC, and in the United States by the FTC Rule on the Use of Consumer Reviews and Testimonials (16 CFR Part 465).
13.9. Calendar links. Notifications may contain a link to a calendar file (.ics) with the details of the Appointment and a link to add the Appointment to Google Calendar. The calendar file link is signed and can be opened by anyone who has it, without signing in. Do not put anything in the details of an Appointment that should not be seen by whoever receives the link, and tell Clients about this.
13.10. Prepayment. If the Services offer prepayment of Appointments, payments are taken through payment services that you connect yourself, under your own agreements and your own merchant details, in the same way as in a Shop: Sections 11.2 and 11.3 apply accordingly, and we are not a party to those settlements.
13.11. Exports. Reports and exports from the Booking Module contain personal data of Clients and Staff Members. From the moment of export you process that data outside the Services and are responsible for storing it, sharing it and deleting it.
13.12. Limits and suspension. We may set and change limits of the Booking Module; current limits are published in the interface. The Booking Module is not available on every website we operate. We may suspend the taking of Appointments in your project if you breach these Terms or the law, if we receive a substantiated complaint, or if the booking creates a risk to Clients or third parties, as described in Section 19.
14.1. Prices, Plans and the composition of paid services are published in the interface of your Account and on the website. Unless stated otherwise, prices for the international website are quoted in US dollars or euros.
14.2. The Services are prepaid. You top up the balance of your Account, and paid services — Plans, the AI Balance, the Knowledge Base and the Online School Plan — are charged against that balance. The Payment and Refund Policy describes the available payment methods, automatic renewal, refunds and disputed payments, and forms part of these Terms.
14.3. The AI Features are billed separately from your Plan and are not included in its price. A request to a Model is charged according to the number of Tokens in the request and the response at the rate in force for that Model at the time of the request; paid tools are charged per call. The charge is applied after the request completes, and a line-by-line breakdown is available in the "Logs" section of your Account.
14.4. Rates for the AI Features depend on the prices set by Model Providers and on exchange rates. We may change them by publishing the current rates in the interface; changed rates apply to requests made after publication. Where a rate increase is material and affects a service you have already prepaid, we will notify you in advance by e-mail or in the interface.
14.5. The AI Features cannot be used with a zero or insufficient AI Balance, and a negative balance is not permitted. Suspension of the AI Features on this ground, including the "AI Agent" block ceasing to answer in your chatbots, is not a failure of our obligations.
14.6. Prices are exclusive of taxes unless stated otherwise. You are responsible for any value added tax, goods and services tax, sales tax or similar tax that applies to your purchase, and for any withholding required by your local law. If you are a business in the European Union with a valid VAT identification number, provide it in your Account so that the reverse charge can be applied where it is available. Where we are required to collect a tax, it is added to the amount charged.
14.7. You are responsible for the accuracy of the payment details you enter and for the funds you send.
15.1. This section applies to you if you are a consumer — an individual acting for purposes outside your trade, business, craft or profession — resident in the European Economic Area or the United Kingdom.
15.2. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which the contract was concluded.
15.3. To exercise the right of withdrawal, inform us of your decision by an unequivocal statement sent to support@watbot.kz. You may use the model withdrawal form set out in Annex I(B) to Directive 2011/83/EU, but it is not obligatory. To meet the deadline it is enough to send your communication before the period expires.
15.4. If you withdraw, we reimburse all payments received from you for the withdrawn service without undue delay and no later than 14 days after we are informed, using the same means of payment you used, unless you expressly agree otherwise; you incur no fees for the reimbursement.
15.5. The Services are digital services supplied online. If you ask us to begin performance during the withdrawal period, you expressly request that we do so and you acknowledge that you lose your right of withdrawal once the service has been fully performed. Where performance has begun at your request but is not complete, you pay an amount proportionate to what has been supplied up to the moment you inform us of the withdrawal. Amounts already consumed for the AI Features — requests actually made to Models and tools — correspond to services fully performed and are not reimbursed; the unspent remainder of the AI Balance is reimbursed.
15.6. Section 19 of these Terms and the Payment and Refund Policy give you further, contractual rights to end paid services and to receive back unused prepaid amounts. Those rights are in addition to, and do not limit, your statutory right of withdrawal.
16.1. The Services, including the website, the interface, the software, documentation, design, texts and the "Watbot" name and logo, belong to us or to our licensors and are protected by intellectual property law. Except for the rights expressly granted in Section 4, no rights are transferred to you.
16.2. You may not copy, modify, decompile, disassemble or reverse engineer the Services, or attempt to derive their source code, except to the extent that mandatory law expressly permits it and only after you have asked us for the information you need and we have not provided it within a reasonable period.
16.3. You may not remove or obscure our notices, or use our trademarks, without prior written permission, except to state factually that your product is built on Watbot.
16.4. If you send us suggestions or feedback about the Services, we may use them without restriction and without obligation to you.
17.1. We respect intellectual property rights and expect the same of our users. Send notices to support@watbot.kz with "Copyright" or "Illegal content" in the subject line.
17.2. Copyright notice (DMCA). If you believe that material accessible through the Services infringes your copyright, send a written notice that includes: your physical or electronic signature; identification of the copyrighted work claimed to be infringed; identification of the material claimed to be infringing and information reasonably sufficient to locate it, such as a direct link; your address, telephone number and e-mail address; a statement that you have a good faith belief that the use is not authorised by the copyright owner, its agent or the law; and a statement that the information in the notice is accurate and, under penalty of perjury, that you are the owner or are authorised to act on the owner's behalf.
17.3. Counter notice. If your material has been removed and you believe it was removed by mistake or misidentification, you may send a counter notice containing: your signature; identification of the material and its location before removal; a statement under penalty of perjury that you have a good faith belief that the material was removed as a result of mistake or misidentification; your name, address and telephone number; and your consent to the jurisdiction of a court in the district in which you reside, or, if outside the United States, of a court in which we may be found. We may restore the material after a reasonable period unless the complaining party notifies us that it has filed an action.
17.4. Repeat infringers. We terminate, in appropriate circumstances, the Accounts of users who repeatedly infringe intellectual property rights.
17.5. Notice and action for other illegal content. Any person may notify us of content accessible through the Services that they consider illegal. A notice should be sufficiently precise and adequately substantiated: explain why the content is illegal, indicate its exact electronic location, give the name and e-mail address of the person submitting it (except for notices concerning offences against children), and confirm the good faith belief that the information is accurate and complete. We confirm receipt, review the notice in a timely, diligent, non-arbitrary and objective manner, inform the person submitting it of our decision and of the redress available, and tell the affected user the reasons for any measure we take and how to contest it. This mechanism follows Article 16 of Regulation (EU) 2022/2065 (the Digital Services Act).
17.6. Objections. If we restrict access to your content, you may object by writing to support@watbot.kz. We review objections and restore access where the objection is well founded. Losses and expenses arising from third-party claims caused by Your Content are reimbursed by you in accordance with Section 22.
18.1. The Services interoperate with third-party services — messaging platforms, Model Providers, payment services, CRM systems, analytics and other integrations. Those services are operated by their own providers under their own terms and privacy notices, and we are not responsible for them.
18.2. When you connect an integration, you authorise us to exchange with it the data required for it to work. Review the provider's terms before connecting.
18.3. A third-party service may change, restrict or discontinue its interface at any time. This may make an integration temporarily or permanently unavailable, and that is not a failure of our obligations.
19.1. You may stop using the Services and delete your Account at any time in the interface. Deleting an Account ends these Terms, subject to the provisions that survive termination.
19.2. You may turn off automatic renewal of any paid service at any time in your Account. The service then continues until the end of the period already paid for.
19.3. We may suspend or restrict access to the Services, to individual features, to an Online School, to a course or to specific materials where: you materially breach these Terms and, for a breach capable of remedy, do not remedy it within a reasonable period after we ask you to; a payment for a paid service cannot be taken; we receive a substantiated notice under Section 17; a competent authority, a court, a payment system or a messaging platform requires it; or continued operation creates a security risk or a risk of harm to other users or to third parties.
19.4. Except where the law, a security risk or a court order requires immediate action, we will notify you before suspending and, where the cause can be cured, give you a reasonable opportunity to cure it. We will tell you the reason and how to contest the decision.
19.5. We may terminate these Terms on 30 days' notice, refunding the unused prepaid amounts for services not yet supplied.
19.6. On termination your right to use the Services ends. For 30 calendar days after termination you may ask us to export the data still stored in your Account. After that period we delete or anonymise it as described in the Privacy Policy, except for data we must retain by law. Sections 5.2 (as to backups), 16, 20, 21, 22, 25, 26, 27 and 28 survive termination.
20.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY AND NON-INFRINGEMENT.
20.2. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE AGAINST EVERY ATTACK, THAT DEFECTS WILL BE CORRECTED, OR THAT THE OUTPUT OF A MODEL WILL BE ACCURATE, COMPLETE, CURRENT OR SUITABLE FOR ANY PURPOSE.
20.3. You are responsible for deciding whether the Services meet your requirements and for keeping your own copies of data that matters to you.
20.4. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you. Nothing here excludes the statutory guarantees that consumers have under the law of the EEA, the United Kingdom or the United States, including the conformity requirements of Directive (EU) 2019/770 on contracts for the supply of digital content and digital services.
21.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL OR LOST OR CORRUPTED DATA, EVEN IF ADVISED OF THE POSSIBILITY.
21.2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS AND THE SERVICES IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
21.3. These limits do not apply to: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; wilful misconduct or gross negligence; your obligation to pay fees due; your indemnity under Section 22; or any liability that cannot be excluded or limited under applicable law.
21.4. Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you. If you are a consumer in the EEA or the United Kingdom, our liability for breach of a material obligation of this contract is not excluded and, in cases of ordinary negligence, is limited to the damage that was foreseeable and typical for this kind of contract.
21.5. Claims must be brought within one year after the claim arose, unless mandatory law provides a longer period that cannot be shortened by agreement.
22.1. You will defend, indemnify and hold us harmless from third-party claims, proceedings, penalties, damages and reasonable legal costs arising out of: Your Content; your use of the Services in breach of these Terms or of applicable law; your messages, mailings and marketing; the operation of your Online School and your relationship with your Students; or your breach of the rights of any third party.
22.2. We will notify you of the claim without undue delay, allow you to control its defence with counsel of your choice (subject to our right to participate at our own cost), and cooperate reasonably at your expense. You may not settle a claim in a way that imposes an obligation or an admission on us without our prior written consent.
23.1. You confirm that you are not located in, and are not a resident or national of, a country or territory subject to comprehensive economic sanctions, and that you are not listed on any restricted party list maintained by the United States (including the Specially Designated Nationals list), the European Union, the United Kingdom, the United Nations or the Republic of Kazakhstan, and are not owned or controlled by any such person.
23.2. You will not use the Services, and will not permit their use, in breach of export control or sanctions law, and will not make the Services or their output available to a restricted party.
23.3. We may suspend or terminate access immediately where continued provision would breach such laws.
24.1. We may change these Terms — for example to reflect new features, changes in the law, or changes in the terms of the providers we depend on.
24.2. We publish the current version on the website and record the version date at the top. Where a change materially affects your rights or obligations, we notify you by e-mail or in the interface at least 30 days before it takes effect.
24.3. If you do not accept a change, you may terminate the affected paid services before the change takes effect and receive back the unused prepaid amount for them. Continuing to use the Services after the change takes effect means you accept the new version.
24.4. Changes required by law or needed to address a security risk may take effect sooner, with notice given as early as is practicable.
25.1. These Terms are governed by the law of the place where Watbot is established, without regard to its conflict of law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. This choice of law does not deprive a consumer of the protection of the mandatory provisions of the law of the country of their habitual residence.
25.2. Before starting proceedings, please write to support@watbot.kz describing the dispute and the outcome you seek. We will try in good faith to resolve it within 30 days. Most disputes are resolved this way.
25.3. Disputes that are not resolved informally are subject to the courts at the place of our registration, except where Section 26 or Section 27 provides otherwise or where mandatory law gives you the right to sue elsewhere.
26.1. If you are a consumer resident in the EEA or the United Kingdom, you may bring proceedings against us in the courts of your country of residence, and we may bring proceedings against you only in those courts.
26.2. You keep the protection of the mandatory consumer law of your country of residence, including the rules on unfair contract terms, on conformity of digital content and digital services, and on remedies for non-conformity.
26.3. You may also contact the consumer protection authority or an alternative dispute resolution body in your country. We are not obliged, and have not undertaken, to use any particular alternative dispute resolution body, but we consider each request in good faith.
26.4. Data protection matters, including how to contact us about the processing of your personal data and your right to lodge a complaint with a supervisory authority, are described in the Privacy Policy.
27.1. The Services are operated from outside the United States. If you access them from the United States, you do so on your own initiative and are responsible for compliance with local law.
27.2. Informal resolution first. You agree to try to resolve any dispute informally as described in Section 25.2 before filing a claim. This requirement does not prevent either party from seeking injunctive relief for the misuse of intellectual property or of confidential information.
27.3. Individual claims. To the maximum extent permitted by applicable law, you and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in a purported class, collective, consolidated or representative proceeding. Each party also waives, to the extent permitted by law, any right to a trial by jury. Nothing in this section prevents you from bringing an individual claim in a small claims court, or from reporting a matter to a government agency.
27.4. If any part of Section 27.3 is held unenforceable, the remainder of these Terms stays in force and the unenforceable part is severed.
27.5. Electronic communications. You consent to receive contracts, notices, disclosures and other communications from us electronically, by e-mail or in the interface, and you agree that electronic records and signatures satisfy any legal requirement that such communications be in writing, in accordance with the Electronic Signatures in Global and National Commerce Act.
27.6. California residents. Under California Civil Code section 1789.3, you may report a complaint about the Services to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by post at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. California residents also have the privacy rights described in the Privacy Policy.
27.7. US government users. The Services are "commercial computer software" and are provided with only those rights granted to all other users under these Terms.
28.1. Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil unrest, epidemics, failures of power or telecommunications networks, large-scale attacks on infrastructure, and acts of public authorities that prevent performance. Performance is suspended for the duration of the event and its consequences. If the event lasts more than 60 days, either party may terminate the affected services and we refund the unused prepaid amount.
28.2. Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you; if that materially disadvantages you, you may terminate and receive back the unused prepaid amount.
28.3. Entire agreement. These Terms, together with the documents referenced in Section 1.4, are the entire agreement between us about the Services and replace any prior agreement or understanding on the subject.
28.4. Severability and waiver. If a provision is held invalid or unenforceable, the rest remains in force and the provision is applied to the maximum extent permitted. A failure to enforce a provision is not a waiver of it.
28.5. No partnership. These Terms create no partnership, joint venture, agency or employment relationship between us.
28.6. No third-party beneficiaries. No one other than you and us may enforce these Terms.
28.7. Notices. We send notices to the e-mail address in your Account or display them in the interface; you send notices to support@watbot.kz. Keep your contact details current.
28.8. Language. These Terms are provided in English and may be made available in other languages for convenience. If there is a discrepancy, the English version prevails, except where mandatory consumer law of your country of residence provides otherwise.
Watbot, LLC
General enquiries: info@watbot.kz
Support, legal notices and complaints: support@watbot.kz
Telephone: +7 747 699 45 19